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CQC Reports

Care Quality Commission (CQC)

Pall Mall Medical is registered and regulated by the Care Quality Commission (CQC), the independent regulator of health and social care services in England.

The CQC monitors, inspects and regulates healthcare providers to ensure they meet the fundamental standards of quality and safety. Inspection reports and ratings are published to help patients make informed decisions about their care and to provide transparency regarding the quality of services delivered.

Our current CQC rating

The Pall Mall Medical Diagnostic and Treatment Centre is currently rated Requires Improvement by the Care Quality Commission.
During the most recent inspection in December 2024, the CQC assessed the service across five key areas:

•    Effective – Good
•    Caring – Good
•    Responsive – Good
•    Safe – Requires Improvement
•    Well-Led – Requires Improvement

We are pleased that the CQC recognised the quality of care provided to our patients, particularly within the Effective, Caring and Responsive domains. We also acknowledge the areas where improvements were identified and immediately implemented a comprehensive action plan to address the findings.

Patient safety, high-quality care and continuous improvement remain our highest priorities. We are committed to working closely with the CQC to ensure that all required improvements are fully embedded and sustained.

You can view our latest inspection reports and ratings below, and on the CQC website.The CQC Inspection - Overview

The CQC inspected the hospital ( Pall Mall Diagnostic and Treatment Centre) in December 2024. While they rated us Good in the Effective, Caring and Responsive domains, they rated the Safe and Well-Led domains as Requires Improvement.

What the CQC found and what we have done since

Safe domain

The CQC highlighted a small number of issues relating to medicines management, fire safety, infection control and locked doors.
These included two medicines that were just out of date, a partially blocked fire exit, and some areas where doors or storage should have been locked.

All of these issues were corrected immediately during or shortly after the inspection, and evidence was shared with the CQC at the time.


We also strengthened daily checks, refreshed staff reminders, and enhanced our monitoring processes to ensure these improvements are sustained.

Well-Led domain

The CQC noted that some of our governance systems were not applied consistently across all teams.

We have since tightened version control of policies, strengthened audit processes, and improved how we share learnings from incidents with colleagues.

Leadership visibility and staff engagement have also been further enhanced through more regular site walkarounds and team interactions.

What has remained strong

The report recognised several areas of excellent performance:

  • Patients described our staff as kind, professional and reassuring.
  • Safeguarding and recruitment processes were rated safe and robust.
  • Theatre teamwork, daily safety huddles, and infection control in theatres were praised, with audits showing 100% compliance.
  • Training compliance was very strong, particularly in equality, diversity and autism awareness.
Our ongoing commitment

While we have already addressed the immediate issues raised, we are also continuing to strengthen our systems and processes to ensure consistent standards every day.

Our goal is for patients to experience safe, well-led and compassionate care at every visit, and we are confident that improvements already in place will be reflected at the next inspection.

Pall Mall Medical Manchester and Liverpool are proud to announce that we have been rated ‘good’ by the Care Quality Commission (CQC). This is a great achievement for our Manchester and Liverpool clinics, as it reflects our commitment to providing excellent medical services with a compassionate touch. At Pall Mall Medical, we strive to ensure that all of our patients receive the highest level of care. Let’s take a look at what makes us “good.”

What Makes Pall Mall Medical ‘Good’? 

The CQC report found that Pall Mall Medical Liverpool and Manchester Clinics provide effective, caring, responsive and well-led services for its patients. Our staff are consistently proactive in supporting patients to manage their own health and maximise their independence. We listen to our patients and take their concerns seriously so that we can make improvements where needed. Our team also has the knowledge, skills and experience necessary to deliver effective care and treatment.

We also take great pride in ensuring our patients are treated with kindness, respect, and compassion. We recognise that everyone has different needs, which is why we strive to be as inclusive as possible; providing additional support where needed and making sure no one feels left out or excluded. As part of this commitment, we also ensure our patients are involved in decisions about their care and treatment so they can make informed choices about their health.

Our Commitment To Quality Care 

Quality care is at the heart of everything we do. Our dedicated team of professionals work hard every day to ensure every patient receives high quality medical treatment with a personal touch. We understand how important it is for people to feel safe when they visit us for medical treatment or advice; which is why we go above and beyond to make sure each person who walks through our doors feels welcome and comfortable in our facilities.

Krista Wood, Quality Assurance Manager at Pall Mall commented: 

“Our team takes great pride in knowing that they help to support patients to live healthier, happier lives while treating them with kindness, respect and compassion. We will continue to work hard to improve our services even further, so that everyone who comes through our doors receives excellent private healthcare services tailored to their needs.

We put the patient at the heart of everything we do and thank the CQC for their ongoing support.”

Krista Wood, Quality Assurance Manager: Certificate of Registration

Dr Shikha Pitalia, Co-Founder of Pall Mall: Certificate of Registration 

Pall Mall Medical CQC Ratings can be found here:

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