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Aftercare at Pall Mall Cosmetics

  • Unlimited post-op appointments
  • Emergency re-admission (if required)
  • Hospital stay (food & accommodation)

Aftercare at Pall Mall Cosmetics

Whether you’re considering a surgical procedure with Pall Mall Cosmetics, or you’ve already had surgery or a procedure – you want to know you are safe and in the best possible hands before, during and after your surgery.

Pall Mall Cosmetics is fully owned and led by Doctors: being one of the few clinically-led cosmetic surgery providers in the UK. This allows us to truly put patient safety and well-being at the front of everything we do. We are proud of our high standards of aftercare and it is one of the many reasons patients choose Pall Mall Cosmetics for their cosmetic surgery journey.

Our main priority is to make sure you have a positive and safe experience with us, whilst ensuring your expectations are fully met by the surgeon, hospital and wider care team.

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Khloe Kalvina in her Breast Enlargement Consultation

Aftercare starts before your procedure

Aftercare starts before your procedure.

Before your procedure, your surgeon will tell you everything you need to know about your recovery:

  • When you can go home
  • When you can drive again
  • When you can go back to the gym
  • What garments/supports you need to wear (if any)
  • When the pain (if any) will start to wear off
  • When you can bathe

After your procedure

Before you leave the hospital after your procedure you will be given:

Post-op leaflet Your Nurse will provide you with a post-op instruction leaflet, which answers the key questions most patients ask.
Emergency Contact Numbers You will be given an emergency contact number for our nursing team, which you can ring 24/7 with any concerns or questions you may have.
Check up Appointment Your first post-op check-up appointment will be booked.

It is important you follow all post-op advice carefully and raise any queries or concerns with one of our dedicated team members.

What’s included in the aftercare at Pall Mall Cosmetics?

Our surgery package includes everything you need – from start to recovery – with no surprise charges for aftercare, including:

  • Surgery costs including:
    • Surgeon fee
    • Anaesthetist free
    • Hospital fee
    • Implant fee (if applicable)
    • Any necessary prosthesis
  • Hospital stay including:
    • Meals (based on length of stay)
    • Overnight accommodation (if clinically required)
  • All surgeon consultations & pre-op appointments and tests (including MRSA)
  • Unlimited post-op check up appointments
  • Emergency re-admission surgery (if required)
  • Revision surgery (if clinically agreed)
Breast augmentation patients are entitled to:

  • Free implant replacement in the event of a rupture

  • Free corrective surgery for capsular contracture (Baker Grade 3 or 4), if clinically justified

Breast Implant Warranty

Our surgeons work with a wide range of implants – Allergan, Mentor or B-Lite. If you do not have a preference, then our surgeons will make a recommendation based on your individual requirements.

The majority of our patients choose Mentor's breast implants, which include the MENTOR® Breast Implant Warranty
  • Lifetime product replacement in case of rupture
  • Lifetime product replacement in case of capsular contracture (Baker Grade 3 or 4)
  • Up to £700 in financial assistance, towards corrective surgery

Click here, for more information on the Mentor Breast Implant Warranty

Some of our patients choose Allergan's breast implants, which include the NatrellePLUS warranty:
  • Lifetime product replacement in case of rupture
  • Up to £700 in financial assistance, towards corrective surgery

Click here, for more information on the NatrellePLUS warranty.

Join the community

Join our Facebook community to connect, chat, and get real advice from other Pall Mall patients. Whether you have questions, need support, or just want to hear from others who’ve been there – our community is a space designed for you.

Join our community group

Feedback & Complaints

At Pall Mall Cosmetics, we pride ourselves on our surgery & treatment patient satisfaction results.

Our open door policy is one of the main reasons we are able to continuously deliver 98% and above patient satisfaction. By listening to your concerns, we are able to understand the reasons for any shortcomings on our part, rectify any issues and implement an action plan to ensure the patient journey is improved for future patients.

We welcome all feedback – positive or negative – which can be left here: https://bit.ly/pmm-feedback. You can choose to remain anonymous, should you wish.

If you wish to make a complaint – please email patientservicesteam@pallmallmedical.co.uk with your name, date of birth and contact details. This will then be forwarded to the relevant Complaints Manager, who will be in touch to discuss your complaint in more detail.

Always here to help, whenever you need us

Our expert team are always here to help, advise and arrange appointments with our specialist consultants.