At Pall Mall we see hundreds of patients who are struggling with skin concerns and are seeking advice from a professional.
We recently welcomed Helen Gregory, from the North West area, to our Liverpool city centre clinic to meet with one of our consultant dermatologists to discuss her concerns. Helen had been battling eczema all her life and recently her condition had worsened, affecting her arms, legs, face, neck, and hands, despite trying numerous treatments and products.
Helen’s eczema persisted, disrupting her daily life and causing her significant discomfort. Desperate for a solution, she booked an appointment with us, with no NHS referral required, hoping for a more tailored approach to managing her condition.
Helen chose us because of our reputation for patient-focused care and our ability to offer swift appointments with expert consultants. She was eager to avoid the long NHS waiting times and appreciated our efficient booking process, which made scheduling her consultation seamless. She added: "The process was so straightforward. I was able to get an appointment quickly, and I felt reassured that I’d be seeing someone who understood the complexities of eczema."
Unlike her previous experiences with healthcare providers, Helen felt that her concerns were genuinely listened to by us. Our dermatologist took the time to review her medical history in detail, asking about the treatments she had tried and discussing her triggers, including allergens and lifestyle factors. Helen shared: "I finally felt heard, and my concerns were taken seriously. The level of information provided during and after the consultation ensured I had all I needed to move forward in finding an effective treatment.’’
After a full skin examination, our dermatologist created a personalised treatment plan, addressing both the immediate symptoms and the underlying causes of Helen’s eczema.
Within weeks of starting her new treatment plan, Helen noticed a significant improvement in her skin. Helen added: "The changes were almost immediate. My skin started to clear up, and the itching that had controlled my life for so long finally subsided." Helen felt an overwhelming sense of relief after finally finding a solution that allowed her to manage her eczema for the first time in years.
Our commitment to personalised care and thorough diagnosis made all the difference in providing long-term relief for Helen. By addressing not just the symptoms but also the root causes of her condition, she’s regained her confidence and improved her quality of life. To summarise her experience Helen said: “I’d recommend Pall Mall Medical to anyone struggling with eczema or other skin conditions!”
If you are struggling with skin concerns and want to speak directly with an expert, you can book a dermatology appointment at Pall Mall by calling us on 0161 832 2111 or by enquiring online.
