Pall Mall Medical works hard to provide patients with the highest quality of health care possible. In order to achieve this, secure records are kept concerning your health history, including information about care you have received at Pall Mall Medical. Your records include information such as:
- Basic details about you, including your name, address, age
- Details of past contact we have had with you, including past or ongoing treatments
- Details and records about your treatment and care
- Results of x-rays and tests, and allergy information
- Hospital admission and discharge records
- Relevant information from people who care for you and know you well, such as health professionals and your relatives
It is recognised as good practice for organisations in healthcare who provide your care to:
- Engage in discussion and agree what information they are going to record
- Share what information they have recorded about you, if you ask to see it
- Provide you with a copy of letters that they are writing about you
How your medical records are used
Pall Mall Medical uses your records to:
- Provide a good basis for all health decisions made in consultation with you and other health care professionals
- Make sure that your health care is safe, appropriate and effective
- Help investigate any concerns or complaints you or your family may have about your health care
Anonymised data from your records (which does not include your personal details) may also be used in order to:
- Check the quality of care provided by a particular health care provider e.g. carrying out a clinical audit
Determine whether certain treatments are more effective than others
Track the spread, or risk factor, of a particular disease
How you medical records are kept confidential
Everyone working for Pall Mall Medical has a legal duty to keep your information confidential. We will not share information that identifies you for any reason unless:
- You ask us to do so
- We ask and you give us specific permission
- We are obliged to do so by law
- We have special permission for health or research purposes
- We have special permission because the interests of the public are thought to be of greater importance than your confidentiality—for example, if you had a serious medical condition that may put other people you come into contact with at risk
We have a duty to:
- Keep full, up-to-date and accurate records of the care we provide for you
- Ensure that records about you are kept confidential and secure
- Provide information in a format that is accessible to you (e.g. large type if you are partially sighted)
How you can access your medical records
You have the right to access your medical records. If you wish to receive a copy of your medical records please contact our Patient Experience Team patientexperienceteam@pallmallmedical.co.uk and they will be sent within 28 days of receipt of the request. We may require proof of your identification.
Subject Access Requests
A request for your medical health records held at Pall Mall Medical must be made in writing (e-mails accepted) to the data controller who is: Ms Natalie Howarth, please make the request via our Patient Experience Team (please contact the practice for alternative methods of access if you are unable to make a request in writing).
How your information may be shared
Who are our partner organisations?
We may share information with the following main partner organisations:
- Nationwide pathology
- TDL- The Doctor’s Laboratory
- Alpha Bio Labs
- Werlabs
- Accuro
- Inhealth
- Broomwell
- 4ways
- Vital
- First Health Imaging
We may also share your information, subject to your consent and in line with strict sharing protocols on how it will be used, with:
- Social Services
- Education Services
- Local Authorities
- Voluntary Sector Providers
- Public Sector (NHS)
Some information will be held centrally to be used for statistical purposes. In such instances, strict measures are taken to make sure that individual patients cannot be identified.
Anonymous information is used wherever possible, but on occasions we may use identifiable information for essential purposes such as research and auditing.
This information will only be used with your consent, unless the law requires us to pass on the information.
Anyone who receives this information from us also has a legal duty to keep it confidential.
